David //
ITAssistant often seems to give unknown status to servers for no apparent reason. The usual fix for this is just to refresh the inventory of the unknown servers (annoying but quite quick to do).
However sometimes servers go unknown and won't respond to an inventory, even if you bounce the ITAssistant services or the SNMP services on the remote server.
The first step is to try the troubleshooting tool in ITAssistant...

and run the SNMP connectivity test...
The result should show a list of SNMP agents installed on the server. A healthy Dell Openmanage report will list the OpenManage Server Agent, plus any additional components that were selected (such as storage management.
If the OpenManage SNMP agent isn't showing you'll probably only see a couple of agents.
e.g.
1) A problem server
Connected to the agent software(s) - [broadcom, NA], [mib2, NA]
2) An OK server
Connected to the agent software(s) - [broadcom, NA], [cminventorysnmp, NA], [drac3, NA], [mib2, NA], [OpenManage Server Agent, 5.8.0], [storagemgmt, NA]
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Server Administrator Custom Install Utility
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Components for Server Administrator Managed Node Software:
[x] 1. Server Administrator Web Server
[x] 2. Server Instrumentation
[x] 3. Storage Management
[ ] 4. Remote Access Core Components
[ ] 5. Remote Access SA Plugin Components
[ ] 6. All
Enter the number to select a component from the above list.
Enter q to quit.
Then select i to install3) start the Openmanage services
/usr/sbin/esxcfg-firewall -o 1311,tcp,in,OpenManage
Make sure you test it so you know openmanage is working and can see your hardware. If you can see the disk systems, memory, cpus etc, then fix openmanage first.Setup passive polling from ITAssistant Passive monitoring is where the ITAssistant polls the server at a regular interval. Supported methods in ITAssistant are CIM, SNMP and IPMI. SNMP with the "get" string is the usual method and what this howto covers. The ITAssistant documentation recommends creating a new readonly string for use with ITAssistant. 1) Edit the snmp conf file